Last updated: June 3, 2019.
PLEASE READ THIS PRIVACY POLICY (“Privacy Policy”) CAREFULLY. By accessing and using this website or our online services, you agree to be bound by the terms and conditions of this Privacy Policy. This Privacy Policy describes and governs the manner in which Go Family, LLC and its affiliates (collectively referred to as “Company,” “us,” “our,” or “we”) collects, uses, maintains and discloses information collected from users of this website, any successor website, online services, and other websites linking to this Privacy Policy (collectively, the “Sites”), and any mobile applications (“Apps”) (collectively the “Company Technology”) provided by Company.
BY ACCESSING AND USING THE COMPANY TECHNOLOGY, YOU AGREE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY AND AGREE TO BE BOUND BY IT.
Remember that your use of the Company Technology is at all times subject to the Company Terms and Conditions of Use http://www.goautoexperience.com and that your use of the Apps is at all times also subject to specific terms required when you download any Apps. Those terms incorporate this Privacy Policy.
WE MAY MODIFY THIS PRIVACY POLICY AT ANY TIME BY POSTING THE REVISED PRIVACY POLICY ON OUR SITES. YOU CAN DETERMINE WHEN THIS PRIVACY POLICY WAS LAST REVISED BY REFERRING TO THE “LAST UPDATED” LEGEND AT THE TOP OF THIS PRIVACY POLICY. ANY MODIFICATIONS WILL BE EFFECTIVE IMMEDIATELY UPON SUCH POSTING. YOUR USE OF OR ACCESS TO THE COMPANY TECHNOLOGY AFTER SUCH MODIFICATIONS ARE POSTED WILL SIGNIFY YOUR ACCEPTANCE OF THE MODIFICATIONS AND YOUR AGREEMENT TO BE BOUND BY THEM. ANY MODIFICATIONS TO THIS PRIVACY POLICY SHALL NOT APPLY TO ANY DISPUTE BETWEEN US ARISING PRIOR TO THE DATE ON WHICH WE POST THE REVISED PRIVACY POLICY THAT CONTAIN SUCH MODIFICATIONS. YOU AGREE TO PERIODICALLY REVIEW THIS PRIVACY POLICY FOR CHANGES.
YOUR INFORMATION
Personal Information You Give Us
We collect and may transmit personally identifiable information that you provide to us through the Company Technology (“Your Information”), for example when you register on or subscribe to our Sites, purchase any products from any online stores in our Sites, or take advantage of special offers. If and when you opt in to receive information regarding a promotion or other service offered by a third party, you give us your permission to share your name and email address with the third party offering the promotion or other service. Your Information may include, without limitation, your first and last name, physical address, e-mail address, telephone number, and any other identifier that permits us to contact you.
Information We Collect Automatically Through the Sites
Whenever you interact with the Sites, we automatically receive and record information from your Internet browser. Other information collected automatically may include your IP address, the type of browser or software application you are using to access the Sites, and the identity of a page or feature on a Site that you are requesting. We may use IP addresses to analyze trends, administer the Sites, and gather broad demographic data for aggregate use. We may also collect information regarding the device(s) you use to access or use the Sites.
To collect this information, we may use “cookies” or other tracking technologies to track how you use the Sites. We also may send instructions to your computer or device using JavaScript or other computer languages to gather the sorts of information described above and other details about your interactions with the Sites. A cookie is a file stored on your computer or device to uniquely identify your browser or to store information or settings on your computer or device. If applicable, our advertising affiliates (“Advertisers”) may also transmit cookies to your browser, application, or mobile device when you click on ads that appear on the Sites. Clicking on a link to a third party website from our Sites may also allow that third party website to also transmit cookies to you.
Information We Automatically Collect Through the Apps
The Apps automatically collect certain information that may personally identify users who access or use the Apps. Your Information includes, but is not limited to, your mobile device state information, unique mobile device identifiers (“UDID”), device hardware and operating system information, information relating to how an application functions on your mobile device, and the physical location of your mobile device (“Mobile Device Information”).
HOW WE USE AND DISCLOSE YOUR INFORMATION
Non-Personal Information
We may use and share non-personal, de-identified information (i.e. information that cannot be used to identify you) for any lawful business purpose without any obligation or accounting to you. For example, we can use non-personal information for developing products, services, and providing those offerings to other users and third parties. We may use Your Information to generate non-personal information. When we do so, we will take reasonable measures to ensure that the non-personal information is no longer personally identifiable and cannot later be used to identify you. We may also disclose non-personal, aggregate, anonymous data in a de-identified format to investors and potential partners based on information collected from users.
Personal Information
We may use and disclose Your Information collected through the Company Technology (i) to perform the services described on our Sites and Apps; (ii) to contact you regarding our products and services; and (iii) to enhance our products and services, and those of our affiliates. We may combine and enhance Your Information with information we receive from third parties as long as we use the combined information as described in this Privacy Policy. We may also use information collected through the Company Technology for research regarding the effectiveness of the Company Technology and our business planning, marketing, advertising, and sales efforts. We may provide Your Information to third parties for these purposes, including independent providers of products, potential or actual advertisers, providers of advertising services (including website tracking services), commercial affiliates, sponsors, licensees, researchers and other similar parties.
We may also use your Mobile Device Information to provide you with tailored information and features as you use the Apps. We may use your Mobile Device Information to notify you of features and products that may be available on your mobile device, analyze trends, administer the Apps, and gather broad demographic data for aggregate use. Certain features may require our collection of the UDID or phone number of your mobile device. In addition, some mobile network providers (“Mobile Provider”) in the U.S. are required to use technology that tracks the physical location of mobile devices that use their service. Depending on your Mobile Provider and mobile device, we may automatically receive this information. IF WE BEGIN TO OFFER SERVICES THAT USE THIS TRACKING (“PINPOINTING”) INFORMATION, WE WILL OBTAIN YOUR CONSENT (AN OPT-IN) BEFORE USING THE INFORMATION. AFTER OBTAINING SUCH CONSENT, WE MAY USE AND STORE THIS INFORMATION TO PROVIDE LOCATION-BASED SERVICES, INCLUDING LOCATION-TARGETED ADVERTISING. BY ACCESSING THE SITES THROUGH YOUR MOBILE DEVICE, YOU ARE EXPRESSLY CONSENTING TO OUR COLLECTION OF SUCH INFORMATION AND ARE PROVIDING US WITH YOUR PRIOR WRITTEN CONSENT TO RECEIVE TEXT MESSAGES AND ELECTRONIC EMAIL TO YOUR MOBILE DEVICE. WE MAY USE YOUR ELECTRONIC CONTACT INFORMATION TO SEND YOU COMMUNICATIONS. Most mobile devices provide users with the ability to disable location services. These controls are usually located in the mobile device's settings menu. If you have questions about how to disable your mobile device's location services, we recommend you contact your Mobile Provider or your mobile device manufacturer.
We may employ other companies and people to perform tasks on our behalf and we may need to share Your Information with them to provide services to you. Unless we tell you differently, they do not have any right to use Your Information beyond what is necessary to assist us.
We may also disclose Your Information at the request of law enforcement or government agencies or in response to subpoenas, court orders, or other legal process to establish, protect, or exercise our legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. We may disclose Your Information in order to protect the rights, property, or safety of us, a user, or any other person. We may disclose Your Information to investigate or prevent a violation by you of any contractual or other relationship with us or your illegal or harmful activity.
Advertisers
We may also use “web beacons”, i.e. “web bugs” or “single–pixel” or “clear” GIFs, on the Site. Web beacons allow ad networks to provide anonymized, aggregated auditing, research, and reporting for us and for Advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Because your web browser must request these advertisements and web beacons from the ad network’s servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their website.
We also may allow Advertisers to choose the users who will see their advertisements or promotional offers. You agree that we may provide any non-personal information we have collected from you to an Advertiser, so that Advertiser may select the appropriate audience for advertisements or offers. For example, we might use the fact you are located in Denver to show you ads or offers for Denver auto dealers, but we will not tell such businesses who you are.
In addition, if you have not opted out of our targeted advertising, you agree that we may share Your Information with Advertisers in order to deliver specific targeted advertising or offers to you (“Targeted Advertising”). If we enable Targeted Advertising for our users by default, you will be able to opt out of Targeted Advertising at any time by changing the applicable settings on the Sites or Apps. You may see certain ads on other websites if we participate in advertising networks administered by third parties. These networks track your online activities over time by collecting information through automated means, including through the use of the automated technologies described above, and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our Sites, such as the pages you have viewed. This collection may take place both on our Company Technology and on third-party websites that participate in the relevant ad network, such as websites that feature advertisements delivered by the ad network.
You may adjust your browser software if you do not wish to receive cookies or web beacons, but this may prevent you from taking advantage of some of the features on our Sites. Please refer to your browser or email software instructions or help screen to learn more about these functions. Company does not recognize “do not track” signals from your web browser because: (a) such nuanced treatment is not necessarily available or effective for all browsers, mechanisms, or tracking technologies, and attempts to honor your settings might not be effective to preclude tracking or behavioral advertising at all or over any particular period of time; (b) third parties may not honor your settings or our policies and may use cookies or other tracking technologies for behavioral advertising despite attempts to prevent them from doing so; and (c) tracking technologies, browsers, and access devices may change from time to time and attempts might not be effective for each technology or across all platforms.
If you want to prevent third parties from delivering tailored advertising, VISIT THE NETWORK ADVERTISING INITIATIVE OR THE DIGITAL ADVERTISING ALLIANCE TO OPT OUT. YOU MAY REQUEST TO OPT-OUT OF GOOGLE’S USE OF COOKIES BY VISITING WWW.GOOGLE.COM/ADS/PREFERENCES. ALL APPLICABLE TERMS ON ADVERTISER WEBSITES WILL APPLY TO YOUR REQUEST TO OPT-OUT IN ADDITION TO THIS PRIVACY POLICY.
PROTECTION OF YOUR INFORMATION
PROTECTING YOUR ACCOUNT LOGIN CREDENTIALS (THAT IS, YOUR USERNAME AND PASSWORD) FROM UNAUTHORIZED ACCESS IS YOUR RESPONSIBILITY. You may not share your login credentials with any third party. We recommend you log out after accessing your account, change your password on a periodic basis, and limit access to your computer or device and its browser. While we use commercially reasonable security measures designed to prevent unauthorized persons from accessing our files or tampering with the Company Technology, we cannot guarantee that these efforts will always be successful. WE DO NOT REPRESENT, WARRANT, OR GUARANTEE THAT OUR SAFEGUARDS WILL PROTECT THE TOTAL PRIVACY OF YOUR INFORMATION DISCLOSED ON THE COMPANY TECHNOLOGY. YOUR INFORMATION MAY BE ACCESSED AND VIEWED BY OTHER INTERNET USERS, WITHOUT YOUR KNOWLEDGE AND PERMISSION, WHILE IN TRANSIT TO OR FROM US. WE CANNOT AND DO NOT ENSURE, REPRESENT, WARRANT, OR GUARANTEE THE SECURITY OF ANY INFORMATION YOU TRANSMIT THROUGH THE COMPANY TECHNOLOGY.
Retention of YOUR Information; Modification
Correcting, Updating, Accessing, or Removing Personal Information
You can correct, update, or remove Your Information if it changes or if you no longer want to receive information from Company beyond information related to our services. This can be done by contacting us at as described below.
Contact Information:
GO Family, LLC
Attn: Director of Consumer Relations
7200 Wisconsin Avenue, Suite 1106
Bethesda, MD 20814
Phone: 301-654-AUTO
Email: info@goautoexperience.com
You may also request access to Your Information collected by us by sending us a request. We may not be able to completely remove Your Information from our systems in certain circumstances. For example, we may retain Your Information for legitimate business purposes, if it may be necessary to prevent fraud or future abuse, for account recovery purposes, if required by law, or as retained in our data backup systems or cached or archived pages. All of Your Information that we keep will continue to be subject to the terms of the Privacy Policy to which you have previously agreed.
Your California Privacy Rights
California law permits users that are residents of California to request the following information regarding our disclosure of their personal information to third parties for those third parties’ direct marketing purposes (i) a list of certain categories of personal information that we have disclosed to certain third parties for their direct marketing purposes during the immediately preceding calendar year; (ii) the identity of certain third parties that received personal information from us for their direct marketing purposes during that calendar year; and (iii) examples of the products or services marketed (if we have that information). If you are a California resident and would like to make such a request, please email us at goinfo@goautoexperience.com.
If you are a California resident under the age of 18, and a registered user of our Site, California Business and Professions Code Section 22581 may permit you to request and obtain removal of content that you have publicly posted. To make such a request, please email us at goinfo@goautoexperience.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information that you have posted and there may be circumstances in which the law does not require or allow removal even if requested.
To the extent the California Consumer Privacy Act of 2018 applies to our collection of information that identifies or relates to you or your household, you may have a number of important rights free of charge. In summary, those rights may include: (a) the right to know the categories of personal information to be collected and the purposes for which the information will be used (see above); (b) the right to know the categories of personal information that were actually collected in the preceding 12 months and sold or disclosed for business purposes in the preceding 12 months (see above); (c) the right to require us to respond to verifiable requests with disclosures about our collection, sale, or disclosure of your personal information; (d) the right to access a copy of the specific pieces of personal information that we have collected about you; (e) the right to request that we delete, and request any third-party service providers to delete, any personal information collected about you; and (f) the right to opt out of the sale of your personal information to third parties, if you have previously given us permission to do so, since we do not sell or rent personally-identifying information collected during your use of the website without your permission. To exercise any applicable right please email us at goinfo@goautoexperience.com, and we will respond as required by applicable law.
Third-Party Privacy Policies
The Sites may include or provide links to other websites on the Internet that we do not control. Even if an affiliation exists between Company and a third party website, each of these linked sites maintains its own independent privacy and data collection policies and procedures. While we expect our customers and affiliates to respect the privacy of our users, we cannot be responsible for the actions of third parties. We encourage you to consult that website's privacy policy before providing Your Information to it and whenever interacting with any website. In particular, remember that the privacy policy of any third party website you visit – not this Privacy Policy – covers the use of cookies or web beacons by those third party websites.
Disclosure of Customer Information Through Business Transfers
We may buy, merge, or partner with other companies or businesses and in so doing, acquire or transfer information. Your Information collected through the Company Technology may be among the transferred business assets. In the event that a portion or substantially all of our assets are sold or transferred to a third party, Your Information would likely be a transferred business asset, and you hereby agree to such a transfer.
USERS FROM OUTSIDE THE UNITED STATES
The Company Technology is hosted in the United States and is governed by United States law. If you are using the Company Technology from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using the Company Technology, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this Privacy Policy.
GDPR Rights
This sub-section summarizes certain rights that you may have under the European Union General Data Protection Regulation 2016/679 (“GDPR”), and this sub-section is only applicable if you are a data subject covered by the GDPR. Some aspects of GDPR are complex and we do not purport to provide all of the details below. Therefore, you should familiarize yourself with the GDPR and relevant guidance from the applicable regulatory authorities for a full explanation of these rights.
Your principal rights under GDPR are the rights to: (a) access; (b) rectification; (c) erasure; (d) restrict processing; (e) object to processing; (f) data portability; (g) complain to a supervisory authority; and (h) withdraw consent.
You have the right to confirm whether or not we process your personal data and, when and where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned, and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. We will provide the first copy free of charge, but additional copies may be subject to a reasonable fee.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: (a) when the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; (b) when you withdraw consent to consent-based processing; (c) when you object under certain rules of GDRP to the processing; (d) when the processing is for direct marketing purposes; and (e) when the personal data have been unlawfully processed. However, there are exceptions to and exclusions from the right to erasure. They include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; and for the establishment, exercise or defense of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: (a) when you contest the accuracy of the personal data; (b) when processing is unlawful but you oppose erasure; (c) when we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise, or defense of legal claims; and (d) when you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will otherwise process it only with your consent; for the establishment, exercise, or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary, to carry out a task in the public interest or in the exercise of any official authority vested in us or for the purposes of the legitimate interests pursued by us or by a third party. If you notify us of such an objection, we will cease to process the personal information except in the event of compelling legitimate grounds for the processing that override your interests, rights and freedoms, or when the processing is for the establishment, exercise, or defense of legal claims.
You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you notify us of such an objection, we will stop processing your personal data for this purpose.
You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary to carry out a task for reasons of public interest.
To the extent that the legal basis for our processing of your personal data is (a) consent or (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used, and machine-readable format. However, this right does not apply where it might adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information infringes data protection laws, we hope that we can resolve any query or concern you raise with us about our use of your information. However, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
You may exercise any of your rights in relation to your personal data by written notice to us via email at goinfo@goautoexperience.com.
We do not intentionally collect information from children under the age of 13. The Company Technology is not for use by those under the age of 13. If you use the Company Technology, you hereby represent and warrant that you are at least 13 years of age.
This Privacy Policy is the sole statement of our privacy policy with respect to the Sites, and no summary, modification, restatement or other version thereof, or other privacy statement or policy, in any form, is valid unless we post a new or revised policy.
Privacy POLICY Questions
With questions, e-mail info@goautoexperience.com.